Refund policy

We hope you love the item you purchased from This Is Mi. However, if you change your mind, please notify us within 7 days of receiving it. 

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hello@thisismi.co.uk. 

Please note that we are not able to cover the cost of returning the item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do accept exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too. If you have any concerns please contact us at hello@thisismi.co.uk.